Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 2025

Introduction

Bandisoft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Bandizip and visit our website. Please read this policy carefully to understand our practices regarding your data.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us when you:

  • Download and install Bandizip
  • Contact us through our website or support channels
  • Register for a Professional or Enterprise license
  • Subscribe to our newsletter or updates
  • Participate in surveys or feedback programs

This information may include your name, email address, company name, payment information, and any other details you choose to provide.

Automatically Collected Information

When you use Bandizip, we may automatically collect certain information, including:

  • Operating system version and type
  • Bandizip version and edition
  • Language preferences
  • Usage statistics (anonymized)
  • Error reports and crash logs (if you choose to send them)

Website Usage Information

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve Bandizip and our services
  • Process transactions and manage licenses
  • Respond to your inquiries and provide customer support
  • Send you updates, newsletters, and promotional materials (with your consent)
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, as long as they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent for any other purpose.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of our website.

Children's Privacy

Bandizip is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of Bandizip after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Through our Contact Us page
  • By email at: privacy@bandisoft.com

We will respond to your inquiry within a reasonable timeframe.